The app is easy to use. You simply take a photo of a machine and the app identifies the object and shows possible uses of various igus products in it. The AI harvests data from igus customer projects on similar machines. With one click, it takes the user to the company’s online shop where they can, for example, order a new energy chain without having to search for their last order.
Matthew Aldridge, managing director of igus UK, explains why the company developed the app. “Many of our customers are not familiar with the wide range of possible applications for all our products,” he says. “It expands our range of services and is available 24/7.”
There are already more than a 450 applications in the app’s “brain” – from coffee machines to bottling plants – and more are being added daily. “The igusGo app is intended to serve as a source of inspiration,” says Aldridge. “And we want to reach a wider audience. We want to open up the app to a community where everyone can participate and share their projects with others.
“If the app does not recognise an application, the user can report it to igus. We’ll respond within 24 hours and point out any opportunities for improvement.
Using AI, the app shows how to optimise the design of more than 450 applications in seconds
igusGo is available for Android or iOS devices and there is also a Web browser version. For the next version, igus is planning to integrate an AI chatbot that can answer users’ questions directly.
• igus is also using AI to identify spare parts for its energy chains. Users take a photo of the e-chain using an app which recognises the model from almost 50 different types. It takes the user to an online shop where they can order a new chain in the required length.
igus: Twitter
